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Address: 2681 Heart Drive, Claremont, NC 28610
Hours: Mon – Fri 8:00AM – 5:00PM
call704-278-2258

Warranty

6 Month Standard Warranty on “In Stock” Parts

All “in stock” parts carry a 6 month standard part only warranty. Labor protection must be purchased separately. The 6 month warranty will terminate at the 6 month anniversary of the original invoice sale date or if more than 8000 additional miles have been put on the vehicle within the 6 months. Unless it is specifically noted on the front of the invoice, this is the warranty purchased when buying the part.

1 Year Extended Warranty

For extra coverage at 25% of our selling price, a one year extended warranty is offered on the part. Labor must be purchased separately at $100 for the labor warranty for the duration of the 1-year extended warranty. The 1 year warranty on parts & labor will terminate at the 1 year anniversary of the original invoice sale date or if more 20,000 additional miles have been put on the vehicle within the 1 year.

Three Year Extended Warranty

For extra coverage, a three year extended warranty is offered on the part at 45% the sale price. Labor must be purchased separately at $100. The 3 year warranty on parts & labor will terminate at the 3 year anniversary of the original invoice sale date or if more 60,000 additional miles have been put on the vehicle.

Labor Protection Warranty

Matlock’s Used Cars and Parts Inc. offers $600 of labor warranty protection for $100 on engines and transmissions. On many small mechanical parts, Matlock’s offers $250 of labor warranty protection for $50. These can be added to the 6 Month Standard Warranty, 1 Year Extended Warranty, or Lifetime Extended Warranty. Multiple labor protection warranties may be purchased. Labor claims are paid based on All Data at up to $55.00 per hour up to the amount of labor coverage purchased. Labor protection is void if work is not done by a Matlock’s certified installer or if the certified installer does not follow installation guidelines found with the warranty information on our website www.matIocks.com.

Warranties on Brokered In Parts

All of Matlock’s Used Cars and Parts Inc. sheet metal parts come with a standard one year warranty on that covers a hole due to rust or corrosion. A replacement part will be provided. This does not cover if the vehicle is in an accident, damaged by hail, vandalized, or abused. The return policy is still 6 months for parts no longer needed.

Standard 1 Year Warranty on Sheet Metal on “In Stock” Parts

All of Matlock’s Used Cars and Parts Inc. sheet metal parts come with a standard one year warranty on that covers a hole due to rust or corrosion. A replacement part will be provided. This does not cover if the vehicle is in an accident, damaged by hail, vandalized, or abused. The return policy is still 6 months for parts no longer needed.

Terms for All Warranties

  • All warranties are from the original sale invoice date.
  • Warranty is void without this invoice
  • All engines are warranted against cracked cylinder blocks or heads, bad cam or crankshaft, and excessive oil consumption. Engines are warranted to be in good running order unless otherwise stated.
  • All engines must have new oil and filter installed upon installation and every 5000 miles thereafter. Proof of service and mileage may be required.
  • Engines are left as complete as possible for the convenience of the installer. This warranty does not cover attached items and accessories such as (but not limited to) water pump, turbo, throttle body, distributor, wiring, coil pack, oil pan, valve and timing covers.
  • Installed engines and transmissions must have proper cooling capacity and cooling system must be in good condition. Proper oil and coolant levels must be maintained at all times.
  • Transmissions must have new seals and new fluid properly installed at the time of installation into vehicles.
  • Oil seals and gaskets are not warranted.
  • Defective engines or transmissions must remain installed in vehicle until an authorized Matlock’s agent confirms defect.
  • Matlock’s, at its option, may replace the part, repair the part, or refund the original purchase price.
  • All implied warranties are limited to the terms of this limited warranty. Consequential or incidental damages are not covered under this warranty.
  • This warranty is not transferable and does not cover damage if parts are used in connection with racing purposes or vehicles with racing equipment, or damage by accident or misuse.
  • Improper installation will void warranty.
  • Matlock’s does not assume responsibility for towing charges, layup time, telephone, loss due to down-time, cost of lodging, cost of vehicle use, transportation, car or truck rental, or inconvenience.
  • Matlock’s has no obligations to anyone except for the person listed on the invoice.
  • Parts that are taken apart by the customer or representative will have no warranty upon return.
  • For engines with over 50,000 miles, a new timing belt or chain must be installed.
Cores must be returned drained and complete to receive credit. Parts may be subject to a 25% restocking fee if the part is returned at no fault of Matlock’s Used Cars and Parts, Inc..
Charge tickets are net 30 days and subject to interest if not paid within 90 days. Parts must be returned before you will receive a refund. Parts are marked with a special marking. Refunds will not be given if this marking is not present on our part.
Customer pick up parts must be picked up within 30 days of us saying the part is ready. If a part is not picked up within 30 days, Matlock’s Used Parts will restock and charge a 25% restocking fee. Customer is responsible for checking VIN on safercar. gov for any recalls that may pertain to the part. Recalls are always changing. Matlock’s will do its best to check for recalls at inventory and at point of sale on high risk part types.
If you ever have an issue, please, first contact your salesperson and then a manager of Matlock’s Used Parts. If you still do not feel your problem is resolved, please, contact the Gold Seal Quality Assurance email at [email protected].
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