Terms of Service for Online Auto Parts Sales

By accessing and using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.

1. Acceptance of Terms

By using our website and services, you agree to abide by these Terms of Service and any additional terms and conditions referenced herein.

2. Description of Services

Matlock's Used Auto Parts provides an online platform for the sale of quality recycled auto parts for a wide variety of makes and models.

3. Ordering and Processing

To ensure efficient service, we kindly request that all orders be placed in advance. Our team handles over 100 orders daily, making immediate processing upon arrival at our location impossible. For most orders—especially those intended for pick-up—we require upfront payment before putting the part on the order to go in queue.

We offer a unique text notification service: as each part of your order becomes ready, you’ll receive a text message with a photo. Please note that each part is texted separately, so ensure you have received notifications for all items in your order.

4. Payment

  • Payment Methods: We accept credit cards and cash. Business checks are accepted only from approved businesses with an established relationship. Full payment must be received before your order is processed.
  • Address Verification: A full AVS (Address Verification System) match is required. The billing address must match either your driver’s license or the shipping address.
  • ID Use: If requested, your license will be used solely to verify your identity and ensure secure transactions.
  • High-Risk Orders: We reserve the right to decline card payments for certain orders. In these cases, payment may be required via wire transfer or in-person cash at our Claremont, NC or Orangeburg, SC location.
  • Refunds: Refunds will be processed to the original method of payment whenever possible. Card payments will be refunded to the same card (allow 3–5 business days depending on your bank). All other payments (cash, check, wire) will be refunded by mailed check to the billing name and address listed on the work order. Please confirm this information when receiving your order.

Refund Check Process

Refund checks are typically mailed and may be sent through a third-party system such as Bill.com. Please note that this process can take additional time due to required internal reviews and fraud prevention measures.

In some cases, we may offer to email a one-time-use credit card number for the refund. This will only be sent to the email address on file or used at the time of order, and only after verifying your identity. You can process this card in your credit card terminal like a normal transaction. Please note that this card may process as an American Express and will categorize as a customer refund or credit.

5. Shipping and Delivery

  • Shipping Fees: Calculated based on package size, weight, and destination.
  • Delivery Time: Times are estimates and may vary due to circumstances beyond our control.
  • Order Updates: We may contact you by phone call, text message, or email with updates regarding your order, including part status, images, and pickup or delivery details.
  • Commercial Deliveries: Delivery is available to businesses in NC and SC, typically between 8 AM and 5 PM, Monday–Friday. If no one is available, you may prepay and authorize us to leave the part.
  • Missed Deliveries: Repeated missed deliveries may result in a requirement to prepay on all future orders and could incur redelivery fees.
  • Larger Items: Parts such as cuts, roofs, front ends, and large boxes will be delivered at a rate of $2 per mile from Claremont or Orangeburg. These may require liftgate service and assistance from your staff.

6. Returns and Refunds

Please refer to our Return Policy for detailed instructions and eligibility requirements.

7. Warranties

Some products may be covered by warranties. See individual product listings or ask your salesperson for specific coverage. All warranties are governed by the following terms:

Terms for All Warranties

  • All warranties begin from the original contact date when we notify you that the part is ready or the first attempted delivery date, whichever comes first.
  • Warranty is void without the original invoice.
  • Engines are warranted against cracked cylinder blocks or heads, bad cam or crankshaft, and excessive oil consumption. Engines are warranted to be in good running order unless otherwise stated.
  • New oil and filter must be installed upon installation and changed every 5,000 miles thereafter. Proof of service and mileage may be required.
  • Engines are left as complete as possible for installer convenience. Warranty does not cover attached items or accessories such as (but not limited to): water pump, turbo, throttle body, distributor, wiring, coil pack, oil pan, valve cover, or timing cover.
  • All installed engines and transmissions must have proper cooling capacity and a properly functioning cooling system. Oil and coolant levels must be maintained at all times.
  • Transmissions must have new seals and new fluid properly installed at the time of installation.
  • Oil seals and gaskets are not warranted.
  • Defective engines or transmissions must remain installed until an authorized Matlock’s agent confirms the defect.
  • Matlock’s markings and part numbers must not be removed, altered, or painted over. Warranty will be void if identifying markings are not visible or are tampered with.
  • At its discretion, Matlock’s may replace, repair, or refund the original purchase price of the part.
  • All implied warranties are limited to the terms of this limited warranty. Consequential or incidental damages are not covered.
  • This warranty is not transferable and is void if the part is used in racing applications or vehicles with racing equipment, or if damaged by accident or misuse.
  • Improper installation voids the warranty.
  • Matlock’s is not responsible for any of the following: towing charges, layup time, telephone costs, loss due to downtime, lodging, vehicle use, transportation, rental cars, or customer inconvenience.
  • Matlock’s has no obligation to anyone except the individual listed on the invoice.
  • Disassembly of the part by the customer or their representative voids the warranty.
  • For engines with over 50,000 miles, a new timing belt or chain must be installed.

8. Fitment and VIN Accuracy

No used auto parts recycler has perfect VIN decoding or interchange data. Some parts may be misidentified or require a variation specific to your vehicle. If fitment or pricing issues arise, we will work with you to determine the best solution.

9. Core Returns

  • Cores must be returned drained, complete, and undamaged to receive credit.
  • Must match the part sent, including accessories (intake, heads, converters, etc.).
  • If our part included a damaged component, attach the broken piece to the core.
  • Notify us via the core voicemail on line 3 when your core is ready.
  • You must be available Monday–Friday, 8 AM–5 PM.
  • Do not return cores the same day you return a part, as they are immediately processed and non-recoverable.
  • If you switch to a remanufactured part, costs may double or triple—wait until your vehicle has been running for a week before returning the core.
  • Cores issued on a charge ticket must be returned or paid for within 60 days.

10. Defective or Replacement Parts

For shops in good standing, we may allow replacements before a defective part is returned. However, the defective part must be returned complete, drained, and with our original markings within 30 days, or the replacement part will be charged to your account.

11. Recalls

It is the customer’s responsibility to verify whether any part is affected by a recall at safercar.gov. Matlock's may assist with checking recalls on high-risk parts but does not guarantee coverage.

12. Customer Pick-Ups at Partner Locations

We offer scheduled pickups at partner facilities in Greenville and Burlington.

  • All orders must be prepaid with full AVS match to the cardholder’s ID.
  • Parts must be picked up within 15 days of arrival (usually the day after prep pictures are sent).
  • If requesting a replacement, the original must be returned before a new part is delivered.

Pickup Locations:

  • Burlington: Quality Auto Repair, 1605-D Maple Ave, Burlington, NC 27215
  • Greenville: Pitts Truck Services, 105 Dyer St, Greenville, SC 29611

Note: Pickup hours may vary. Please confirm with the location prior to arrival.

13. Specialty Cut Parts

Cuts are rarely returnable. Carefully review all photos and submit a detailed cut sheet before confirming the order.

14. Sales Tax

Sales tax will be charged unless we receive valid tax exemption documentation. We cannot issue tax refunds after 5 days from delivery.

15. Emails & Communication

Customers under NEREP accounts may qualify for core and replacement charge grace periods, but must have a valid email on file. Please ensure your records are current.

16. User Responsibilities

  • Account Security: You are responsible for safeguarding your login information.
  • Prohibited Use: You may not use our site or services for any illegal or abusive purpose.

17. Governing Law

These Terms are governed by the laws of the State of North Carolina.

18. Changes to Terms

We may revise these Terms of Service at any time. Continued use of our services constitutes agreement to the updated terms.

19. Contact & Issues

For questions or problems, contact your salesperson. If further assistance is needed:

Todd Goodman, Sales Manager
📞 828-303-2281
📧 [email protected]

If still unresolved, contact:
📧 Gold Seal Quality Assurance – [email protected]