Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how Matlock’s Used Parts collects, uses, and safeguards the personal information you provide to us on our website and as a customer of Matlock’s Used Parts.

Information Collection – When you browse our website, you do so anonymously. Personal information — including your e-mail address — is not collected. Some of our websites, however, may request that you voluntarily supply us with personal information, including your e-mail address or other information, for purposes such as correspondence, checking your bill, making a purchase, or participating in voluntary online surveys.

We limit the information we collect about our customers to what we need to know to administer their accounts, provide customer services, offer new products and services, and fulfill any legal and regulatory requirements. Matlock’s Used Parts uses advanced technology and well-defined employee practices to help ensure that customer data is processed promptly, accurately, and completely. Matlock’s Used Parts employees are permitted access to only the information they need to perform their jobs. Matlock’s Used Parts maintains strict internal policies against unauthorized disclosure or use of your information.

Information Use – If you provide us with your e-mail address, or have done so in the past, we may upon occasion send you information by e-mail. We may use the information you have given us to, for example, provide a service, ensure proper billing, and inform you about products and services. These offers may be based on information you provided in your initial transaction with us or in surveys.

Primarily, these e-mail offers will come from Matlock’s Used Parts. The lists used to send you information will be developed and managed under strict conditions designed to safeguard the security and privacy of customer information. Matlock’s Used Parts maintains your transaction history according to various federal and state laws and regulations concerning record retention.

Company Commitment to Privacy – In keeping with our strong interest in consumer privacy protection, Matlock’s Used Parts keeps abreast of current industry initiatives to preserve individual privacy rights on the Internet and in all aspects of electronic commerce. Matlock’s Used Parts extends these privacy principles to our business relationships. We expect the companies we select as our business partners to honor our privacy principles in the handling of customer information. These include companies that assist us in providing services to our customers. In selecting business partners, Matlock’s Used Parts considers the accuracy and quality of the data they provide, how they respond to consumer complaints, and whether or not they provide opt-out choices for those whose information they process.

Linked Internet Sites – User should be aware that other Internet sites to which User hyperlinks from the Site may contain privacy provisions that differ from the provisions provided herein. Matlock’s Used Parts is not responsible for such provisions and expressly disclaims any and all liability related to such provisions.

Questions or Comments – If you have questions or comments about Matlock’s Used Parts Customer Privacy Policy, you may call us at (704) 278-2258, you may send us an e-mail at info [at] clearwaterautomotive.com, or you may write us at 2681 Heart Drive, Claremont, NC 28610.